FAQs
Read through some of our most frequently asked questions here.
Top FAQ Questions
What type of tea do you offer?
At Kintra, we offer a diverse selection of premium teas to satisfy every taste and preference. Our selection includes a range of teas for those seeking extra strength, refreshing health teas that promote wellness, and calming herbal teas designed for relaxation.
We also have unique blends infused with floral, fruity, minty, and spicy flavours, providing a delightful twist to traditional flavors. Additionally, you can explore our loose-leaf tea range and Tulsi Tea range. Discover what exactly you’re enjoying with every cup!
How to track my order?
You can easily track your order with an on-screen confirmation message and you will receive an order confirmation mail.
You will receive real-time updates on the status of your shipment, including when it has been dispatched and an estimated delivery date. This will be sent to you within 1 to 3 business days after you place your order. If you have not received tracking details, please feel free to contact our customer support team!
How long does it take for shipping?
Shipping typically takes 3-7 business days for domestic orders, depending on your location and the shipping method selected. For international orders, delivery times may vary by destination and customs processing. Once your order has been shipped, you will receive tracking information.
Can I modify or cancel my order?
Order modifications or cancellations can be made within 24 hours of placing your order. Contact our support team for assistance, and we’ll do our best to accommodate your request.
General Enquiries
Are your teas natural and sustainably sourced?
Yes! Our Kintra teas are made from natural ingredients and ensure that you enjoy high-quality products free from artificial additives and sweeteners. We are also committed to sustainable sourcing by working closely with our suppliers to get our tea leaves from farms that prioritise environmentally friendly practices. We also focus on using eco-friendly materials to present our teas.
We share our sourcing practices with our customers as we believe in transparency. By choosing our teas, you can enjoy a delicious beverage while contributing to a healthier planet.
Are Kintra Teas Vegan?
All Kintra Teas are vegan-friendly! We carefully source our ingredients and make sure that our blends contain no animal-derived ingredients or by-products. We are committed to offering high-quality teas with diverse dietary preferences, ensuring you can enjoy our products with confidence without compromising on your values or dietary choices.
How should I store my tea?
To maintain your tea’s quality, store your tea in a cool, dry place away from direct sunlight. To preserve freshness and prevent exposure to light, strong odors, and moisture, it is best to use an airtight container as it retains its flavour and aroma.
What flavours do you have?
Each tea is crafted to provide an experience with a unique taste and so Kintra offers a delightful variety of flavours featuring floral, fruity, minty, and spicy blends.
What are the health benefits of Kintra teas?
Kintra teas offer various health benefits, depending on each blend. Our teas are rich in antioxidants that enhance overall wellness while contributing to mindfulness and emotional connection. Many of our teas support digestion, improve mood, increase strength, and promote relaxation and sleep.
Enjoying Kintra teas contributes positively to your well-being, making it a rewarding choice for your daily routine.
How many Kintra teas can I drink daily?
You can enjoy Kintra tea throughout the day as it is both delicious and safe. But it is worth checking the pack of any relevant recommendations and we provide the necessary information on our transparent labels. Also, listen to your body, and if you have any concerns or specific health conditions, consult with a healthcare professional for personalized advice.
What options do you offer for purchasing?
We offer purchasing options, including loose-leaf tea and tea bags to suit your preferences. Our loose teas provide a rich and customizable brewing experience, while our convenient tea bags are perfect for on-the-go enjoyment. Whichever option you choose, you’ll savor the delightful flavors of Kintra teas!
How can I become a distributor?
You can become a distributor of Kintra teas. Visit our website and navigate to the "Wholesaler Login" section. Once you click, you’ll find an application form to fill out under distributor login, where you can provide your information. Once you submit, your application will be reviewed by us, and will reach out to discuss partnership opportunities.
We value strong relationships with our distributors and provide the needed support. If you have any questions or need assistance during the application process, please feel free to contact our customer support team.
Where can I find information on tea brewing tips?
Information on tea brewing tips can be found in our blog section. We have shared expert advice and techniques for perfecting your brew. Also, our product descriptions often include specific brewing instructions suitable for each type.
FAQs for Our Affiliate Program
Who can join the affiliate program?
Our affiliate program is accessible to everyone. Anyone can take advantage of this opportunity to earn commissions and there are no specific requirements or restrictions. Simply sign up and start earning rewards for your referrals!
What is the commission rate for affiliates?
Affiliates earn a generous commission rate of 10% on every order made using the referral code. This means that you will receive 10% of the total purchase amount as a reward for every sale generated through your code. The more you share our products with your audience, the more you can earn! Join us today and start enjoying the benefits of being an affiliate partner!
How can I create affiliate links for products?
For every product we offer, our affiliate dashboard includes a user-friendly option for generating affiliate links. You can create a unique link for any product that you want to promote. Whether you're sharing on social media, email campaigns, or blog articles, having individual affiliate links for each product gives you flexibility and control while ensuring that any sales made through that link will be credited to you.
How do I share my affiliate link with my followers?
You will receive a unique coupon code to share with your followers. This code allows them to make their purchases with discounts, while you earn a commission on every order placed using it.
How do I get paid?
You can get your payouts through PayPal, a trusted and widely used payment platform. For a smooth payment process, make sure your PayPal account is linked correctly to your affiliate profile. You can also track your payout history and upcoming payments through your affiliate dashboard, giving you full visibility of your earnings.
Address
1901 Thornridge Cir. Shiloh, Hawaii 81063
Monday – Tuesday 10.00am – 4.00pm (By Appointment Only)
Wednesday – Saturday, 10.00am – 4.00pm
Sunday, Closed
Phone
(956) 238-7908
xtemos@mail.com
Get in Touch
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Address
Unit 2, 22 Tepko Road
Terrey Hills, NSW 2084
Call Us
011234567890
Email Us
kintra@gmail.com